Verification Code Issues

Verification Code Issues

Verification Code Issues

Two-factor authentication (2FA) is a security measure designed to prevent unauthorized access to user accounts. It requires two forms of validation for accessing an online account. Typically, these two factors include something you know (such as a password) and something you have (such as a code generated on a mobile device). By incorporating more than one factor in the authentication process, there is a higher level of assurance that user access is authorized.

However, there is also a risk associated with relying solely on a single factor, like a password, as it can be compromised. To mitigate this risk and enhance the security of our system, we have implemented two-factor authentication. Our system may prompt you to enter a 6-digit code sent to your mobile device via text message. You must input this code on the login screen to access your parent account. If you do not receive the text message for any reason, please select the option indicating that you did not receive the code, and the system will send it to your email.


Step 2: Enable Two-Factor Authentication

Navigate to your profile in the dashboard. Click on the blue button labeled "Enable 2FA" and follow the prompts to select your preferred authentication method.




Step 3: Receiving the Verification Code

If you do not receive the verification code via SMS, select the option indicating that you did not receive the code. The system will then send the code to your email address.


Step 4: What to Do if You Don't Receive the Verification Code

Verify Contact Information: Contact the administration of your academic institution to verify that the email address or mobile phone number linked to your profile is accurate. This ensures that the verification code is sent to the correct contact information.

Taking these steps will help ensure you receive the necessary verification code for accessing your account. Verifying your contact information with the administration can resolve any issues, allowing you to use two-factor authentication securely.




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