Cases

Cases

This guide will help parents follow up on administrative cases raised for their child.

Step 1: Accessing the Cases Function

  1. Open the Cases Tab: Navigate to the Cases function on the platform.

Step 2: Viewing Created Cases

  1. Case List: The initial screen will display a list of all administrative cases that have been created for your child.
    1. Each case will include basic information such as the case ID, date created, and a brief description.

Step 3: Viewing Detailed Case Information

  1. Actions Menu: Locate the Actions column next to the case you are interested in.
  2. Show Option: Click on the Show option within the Actions menu to view the complete information of the registered case.

Step 4: Reviewing Case Details

  1. Case Details Page: After clicking "View", you will be taken to a detailed page for the selected case.
  2. Case Information: This page will display comprehensive details about the case, including:
    1. Description: Full description of the case and the reason it was created.
    2. Status: Current status of the case (e.g., open, in progress, resolved).
    3. Updates: Any updates or notes added by school administrators.
    4. Attachments: Any documents or evidence related to the case.

Step 5: Following Up

  1. Monitor Updates: Regularly check the Cases function to monitor any updates or changes to the status of the case.
    1. New Information: Keep an eye out for any new information or actions required from your end.
    2. Contact Administration: If you have any questions or need further clarification, contact the school administration using the provided contact details.


By following these steps, parents can efficiently use the Cases function to stay informed about any administrative cases involving their child, ensuring they are aware of the situation and can take any necessary actions.


Tutorial Video




    • Related Articles

    • Dashboard

      The school dashboard allows you to perform various actions and consult different graphs that are important for school administration Step 1: My Profile Locate your profile information at the upper right corner of the dashboard. Here you will see your ...
    • Dashboard

      DASHBOARD The school dashboard allows you to perform various actions and consult different graphs that are important for school administration Step 1: My Profile Locate your profile information at the upper right corner of the dashboard. Here you ...
    • Dashboard

      The school dashboard allows you to perform various actions and consult different graphs that are important for school administration Step 1: My Profile Locate your profile information at the upper right corner of the dashboard. Here you will see your ...
    • How to Record a Grade in a Closed Term (Quarter)?

      How to Record a Grade in a Closed Term In cases where grades need to be recorded or corrected in a term that has already been closed, follow these steps: Step 1: Create a New Assignment for the Closed Term Go to the Gradebook and create a new ...
    • Dashboard

      This guide will help students view general information, a news calendar, and charts updated with information recorded by teachers using the Dashboard function on the platform. Step 1: Accessing the Dashboard Function Open the Dashboard Tab: Navigate ...